Telephone Services include the Installation and Moves, Adds and Changes of telecommunication Services - The Telecommunications Specialist will help you establish your telephone requirements and identify your telecommunications needs including provisioning of dial tone, procuring telephone sets, and all peripheral equipment necessary to support your requirements. This is to include adding telephone features to an existing set, removing features, and move telephone lines or circuits. Install telephone lines or disconnect telephone lines not used.
Telecommunications Circuit assist with the installation of all tariff and non-tariff circuits including PRI, T1, DS3, and alarm. In addition, CIT coordinates the installation of residential (telecommuting) lines to include analog, ISDN, DSL, and FIOS services using the NETWORX contract.
Telephone Repair Services provides repair services for all NIH telephones including recalibrating dial tones; no dial tone, line cord broken, static on the line, defective telephone sets and voice mail light reset, processing or expediting services, these issues can be repaired by calling the
contact the NIH IT Service Desk at (301)496-4357 or
TTY – (301)496-8294. - You may also contact us
via the website: http://ITServicedesk.nih.gov/support/
In addition if NIH experience a major outage of the telecommunications service the Duty Specialist and the vendor is available on a 24x7 troubleshooting your service outages. processing or expediting services.
Voicemail Services design and install voice mailboxes, menus, and provide training to NIH