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BlackBerry Wireless Messaging Services

Blackberry Wireless Messaging Services encompass a range of tools and services of value to users of BlackBerry handheld devices. BlackBerry Enterprise Server allows NIH customers to have wireless access to their email, calendar, address book, tasks, and notes by connecting to the Central Email Service (CES) using RIM's BlackBerry handheld devices.

The BlackBerry Reporting Service provides information to IC administrators on their staff's device characteristics.

Customer Benefits

CIT provides wireless access to the NIH Central Email Service for users of BlackBerry handheld devices. These devices also have pager-like functionality and are an extension of the user's mailbox that can travel anywhere in the United States. Some models with an appropriate carrier and service plan may be used overseas. 
 
Using BlackBerry PIN-to-PIN Messaging as an Emergency Broadcast Service, wireless messaging can in some cases allow users to message one another in the event of a disaster, when other avenues to send and receive messages are unavailable. It also might allow access to email.

Customer Market

This service is available to all NIH customers.

Frequently Asked Questions

 

Q: My BlackBerry needs to be upgraded, what should I do?
A: Contact the NIH IT Service Desk for help in getting your new BlackBerry.
 
Q: I can’t send or receive items on my BlackBerry, what can I do?
A:  Try performing a ‘hard” reset on the device by doing one of the following:
Remove the battery while the device is on and place it back in.
OR
Press and hold down these three keys simultaneously for two seconds:
ALT (the half-moon key, or the key may be colored orange)
CAP key
BACKSPACE (or, it may be named "delete" key)
OR
Push down the reset button on the device (usually on the back of the device under the battery cover – if the device has a battery cover).
 
Contact the NIH IT Service Desk if you are still having problems.

 

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This page last reviewed: March 09, 2011