Mobile Device Alerting Service
To order or inquire about this service, please contact the NIH IT Service Desk.
Service Hours: 24 hours a day, 7 days a week.
Mobile Device Alerting Service uses Vocera (formerly Wallace Wireless) over BlackBerry to provide emergency communications to multiple services and devices including IM, PIN-to-PIN, SMS, email, and phone. SMS, email, and phone messages can be delivered to any device (including Smartphones) regardless of branding to guarantee delivery of voice and messages. The Mobile Device Alerting service can integrate with existing Send Word Now services when needed.
The Mobile Device Alerting Service is offered as fee-for-service.
In an emergency, messages can be sent to email, phone, and mobile devices all at the same time, so there is no delay in people receiving emergency information regardless of disability.
The included Contacts module provides the capability to aggregate, synchronize, and mobilize contacts from various authoritative sources (Active Directory, BlackBerry Enterprise Server database, and IC-provided data) to ensure that the latest and most accurate contact information is available for alerting crisis teams during an emergency.
The service includes a Chat module for everyday communication, and provides organizations with the ability to store and keep up-to-date content such as text or images on the mobile device.
This service is available to all NIH customers.
Frequently Asked Questions
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