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NIH Telephone Operator Services

NIH Telephone Operator Services administers IC organization employee locator information, processes long distance calls and international dialing, establishes conference calls and telegrams, provides TTY/TTD related services, handles maintenance calls and provides voicemail transcription to the NIH community and the general public.

Customer Benefits

The NIH Telephone Operator Services provide employee and the general public with locater service and directory assistance.  And assist with getting the public to the correct Institutes for protocol studies. Call 301-496-4000. 
Also provides Code Blue, STAT, Code Red paging for CC/CRC, and physician paging. Call 301-496-1211.

Customer Market

This service is available to all NIH customers and to other customers outside of NIH.

Frequently Asked Questions

NIH Telephone Operator Services

Q: I would like information on how to apply for a NIH grant and/or check the status of an application submitted, who should I contact?

A: For general inquiries please contact the grants information office at: 301-435-0714 (listen to the voicemail and follow prompts as appropriate or visit: http://grants.nih.gov for additional information.

 
Q: Who can I contact to verify employment? 
 
A: For personnel and employment verification, verifiers must use “TALX-The Work Number” the Automatic NIH Personnel Verification Line provides information to access TALX-The Work Number: 301-496-3171. If you require further assistance call 301-496-3361 Mon – Fri (7am-5pm).
 
  
Q: Who can I contact for a list of job vacancies or check the status of an application submitted? 
 
A: For a list of job vacancies for NIH please visit: www.jobs.nih.gov or www.usajobs.gov. Summer Job Program Coordinators, contact Sorel Barcelo at 301-594-2286 or Shauntell Embrack at 301-435-4756.
For a list of job vacancies for the Office of Director positions only, call 301-402-4111. Student Temporary Program (stay-in-school) or Student Career Experience Program (co-op), contact Sheila Monroe at: 301-402-0379. Science, Labs and other Research Programs visit: http://www.training.nih.gov
 
Q: Who should I contact for long distance and international dialing assistance?   
 
A: Please call NIH Telephone Operator Services 301-496-4000, TTY: 1-800-438-8832 or 301-402-9612. Operators are available to assist you 24 hours a day, seven days a week, including holidays.
 
Q: Patient Information?   
 
A: Please contact the NIH Clinical Center Admissions Department for Patient Information: 301-496-3315 or 301-496-3316. 
 
Q: I would like information on clinical trials and protocols at NIH?   
A: Please contact The Clinical Center Patient Recruitment and Public Liaison Information Office 1-800-411-1222, TTY: 1-866-411-1010. 
 
Q: Where can I find information on Federal Government dismissals and closures?  
 
A: To monitor the Federal Government’s Operating Status visit: www.opm.gov/Operating_Status_Schedules/  or call 202-606-1900 for up-to-date information regarding delays and area closings.
 
Q: Locating NIH employees and services, locating NIH Institutes for information on diseases and disorders, referring media calls, publication, scientific or research related inquiries, TTY/TDD general information assistance, facsimiles and telegram transmittals.
 
A:  Please call NIH Telephone Operator Services 301-496-4000, TTY: 1-800-438-8832 or 301-402-9612. Operators are available to assist you 24 hours a day, seven days a week, including holidays.
  
Signal Page Switchboard
 
Q: Who should I contact to have my pager number added to the signal page directory?    
 
A: All requests must be submitted in writing to NIH Telephone Operator Services: operationoncall@mail.nih.gov . You will need to provide your full name, title, institute, division, building number, and room number, office telephone number, and pager number, mobile and home number (optional). For additional information, please call 301-496-4516.
 
Q: What is the process for submitting on-call service changes and changes to my contact information?
 
A: All changes must be submitted in writing to NIH Telephone Operator Services: operationoncall@mail.nih.gov. For additional information, please call 301-496-4516.
  
NIH Audio Conferencing
 
Q: How can I set up a conference call?  
 
A: Email reservation to:  nihteleconf@mail.nih.gov or fax in reservation to 301-496-2443. You will need to provide the date, time, and leader name, telephone number and number of participants (including the leader).  For additional information and instructions, please call 301-496-4517 or visit: www.cit.nih.gov.
 
If you are a frequent user and would like to set up an instant meeting account that will allow you to have an on-demand audio conference, please submit a Telephone Service Request (TSR) to set up an account with the NIH preferred vendor and obtain a toll free dial in access number and pass code. For additional information, please contact Lisa Johnson at johnsoli@mail.nih.gov or 301-594-9466.      
 
Q: What is the maximum number of lines that can be reserved?
 
A: There is no maximum, however there is an over booking fee if your number of lines exceed 50. For example, if the number of lines requested is 200 and only 100 join, your agency will be charged an over booking fee for 50 participants. For additional information on fees, please contact Lisa Johnson at johnsoli@mail.nih.gov or 301-594-9466.       
 
Q: Is there a charge to set up a teleconference?
 
A: Yes, your agency or division will be charged for actual usage. For additional information on fees, please contact Lisa Johnson at johnsoli@mail.nih.gov or 301-594-9466.
 
Q: What is the time frame for cancelling a teleconference and are fees assessed?
 
A: Teleconferences must be cancelled at least 30 minutes prior to the start time of the call to avoid unwanted charges.
 
Q: What is the cancellation fee for teleconferences not cancelled?
A: Fees will be assessed in the amount of $3.50 per line. For additional information, please contact Lisa Johnson at johnsoli@mail.nih.gov or 301-594-9466.

Call Center Services

Q: What services are offered through Call Center Services?

A: Call Center Services offers a Web Base Automatic Call Distribution know as WebCenter.  There is no need for an extensive capital investment into the Hardware and Software due to the new Software As A Service Platform.  Service is offered on a monthly license basis per user,  and you are only charged for those agents that use the system during the that month making it ideal for small Call Center implementations that still require recording, reporting, monitoring, and call routing.

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This page last reviewed: March 09, 2011