Q: What services are offered through Call Center Services
A: Call Center Services offers a Web based Automatic Call Distribution known as WebCenter. There is no need for an extensive capital Investment into the Hardware and Software due to the new Software As A Service platform. Service is offered on a monthly license basis per user, and you are only charged for those agents that use the system during that month making it ideal for small Call Center implementations that still require recording, reporting, monitoring, and call routing.
Q: Who can use Webcenter?
A: Webcenter is designed for Institutes, Centers, and partners of NIH and HHS.
Q: What is required to use the service?
A: All that is required is an Internet connection, a PC and telephone
Q: Who do I contact for Call Center Services?
A: Leon Segears (301) 451-2142
Q: What would be the lead time for implementation?
A: TBD based on requirements.