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Relationship Managers (RM)

 Relationship Manager Customers Supported
 Anja Holovac 
 240-507-4977
 holovaca@mail.nih.gov
NCATS, NIAID, NLM, OD (OIT and ORS)
Chris Mahoney
 301-594-9517
 mahoneycw@mail.nih.gov
FIC, NCCAM, NCI, NEI, NIA, NIAAA, NIDA, NIDCR,
NIDDK, NIGMS, NINR, HHS/HRSA
 Elizabeth Jones
 301-443-1733
 joneser3@mail.nih.gov
CC, CSR, NHGRI, NHLBI, NIAMS,
NIBIB, NICHD, NIDCD, NIMH, NINDS
 Kelly Lawhead
 301-594-0033
 lawheadk@mail.nih.gov
RM Chief, CIT, NIEHS, NIMHD, HHS/OS

RMs strive to create closer working partnerships between CIT and CIT’s customers by advocating customer needs to CIT and representing CIT services and processes to CIT’s customers. They work to understand the customer’s business needs and connect them with the proper service provider. RMs help with collaborative projects across NIH as well as assisting with any large-scale issues that ICs have with CIT support and services. They are in constant communication with their customers through face-to-face meetings, phone calls and email messages.


Download a copy of current RM assignments!


Ask your RM about our Hot Topics.
  

  • Network Modernization -  The modernization of the NIH network is underway. Characteristics of the new network:
    • High capacity with scalable on-demand bandwidth, Flexibility to meet dedicated research and shared common needs, Reliable and highly available service, Flexible network policy to support research requirements, Agility for adaptable future expansion as needs change
    • ICs will need to make investments in local building infrastructure to connect research labs and equipment
    • To determine an approach, the network team conducted an assessment and met with approximately 200 people across the NIH including CIOs, EOs and SDs to gain concurrence and validation.
    • Near Term (funded) Modernization Approach
      • Modernize the NIH Core Network and Connectivity to the World 
        • Build new NIH Core Network
        • Commercial Internet upgrade
        • Research Internet (I2) upgrade
      • Phase 1: Big Data research facilities and computation centers 
      • Phase 2: Research facilities where current utilization is greater than 70% capacity 
      • Phase 3: Research facilities where  current utilization is less than 70% capacity
    • Activities described above will be complete by October 2014.

 

  •  NIH Wireless Internet Upgrade
    • We have been upgrading the capacity of the NIH wireless network.
    • The new infrastructure provides increased capacity, supports more users and is more reliable.
    • Roughly 90% of NIH mobile devices can take advantage of the benefits provided by the new infrastructure because the new infrastructure will improve coverage in buildings that have more mobile devices.
    • We increased coverage in Building 1, Building 10, CRC, Fernwood, 9609 Medical Center Dr. (Shady Grove Campus), 9650 Rockville Pike (FASEB), and the NIH Guard Stations.

 

  • AskIT -  AskIT contains up‐to‐date information and basic how‐to’s, troubleshooting guides, general references on NIH applications. AskIT also contains institute level support information. http://itservicedesk.nih.gov/selfservice 

  

  • Meetings to Remember:  CIT conducts numerous recurring meetings that include most or all of the ICs. Follow the link to see a list of the recurring meetings with logistical details. 

    A Partner Focus meeting between CIT and your organization is an opportunity to create a better relationship with CIT. This forum allows you to ask questions, get specific IT issues resolved, and learn about CIT as a whole. You also have the opportunity to request individual service presentations tailored to meet your needs.

    The CIT Services Seminar Series are quarterly meetings focused on showcasing CIT’s diverse technology service offerings currently available to the NIH community. These seminars are intended for current and potential CIT customers and can also provide an opportunity to introduce new services. This forum offers an opportunity for CIT to address questions related to service offerings.

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This page last reviewed: May 23, 2014