| Relationship Manager
| Anja Holovac
|NCATS, NIAID, NIMHD, NLM, OD (OIT and ORS)|
|FIC, NCCAM, NCI, NEI, NIA, NIAAA, NIDA, NIDCR, |
NIDDK, NIGMS, NINR, HHS/HRSA
| Elizabeth Jones
|CC, CSR, NHGRI, NHLBI, NIAMS, |
NIBIB, NICHD, NIDCD, NIMH, NINDS
| Kelly Lawhead
|RM Chief, CIT, NIEHS, HHS/OS|
RMs strive to create closer working partnerships between CIT and CIT’s customers by advocating customer needs to CIT and representing CIT services and processes to CIT’s customers. They work to understand the customer’s business needs and connect them with the proper service provider. RMs help with collaborative projects across NIH as well as assisting with any large-scale issues that ICs have with CIT support and services. They are in constant communication with their customers through face-to-face meetings, phone calls and email messages.
Ask your RM about our Hot Topics.
- ServiceNow - ServiceNow is here! ServiceNow offers the NIH community the best solution for service desk capabilities, robust reporting, and support for ongoing operations.
- Self Service - The Service Desk Knowledge Base helps NIH users find answers to their IT questions around the clock and at their convenience. The search engine is faster and more robust, and over 700 knowledge items are available for NIH users. To visit the site please go to: http://itservicedesk.nih.gov/selfservice
- Exchange 2010:
- CIT is beginning our migration to Exchange 2010.
- The rest of NIH will follow- ask us for more information
Meetings to Remember: CIT conducts numerous recurring meetings that include most or all of the ICs. Follow the link to see a list of the recurring meetings with logistical details.
A Partner Focus meeting between CIT and your organization is an opportunity to create a better relationship with CIT. This forum allows you to ask questions, get specific IT issues resolved, and learn about CIT as a whole. You also have the opportunity to request individual service presentations tailored to meet your needs.
The CIT Services Seminar Series are quarterly meetings focused on showcasing CIT’s diverse technology service offerings currently available to the NIH community. These seminars are intended for current and potential CIT customers and can also provide an opportunity to introduce new services. This forum offers an opportunity for CIT to address questions related to service offerings.